Billing FAQ

How to activate Responsive Pro license key?

After you have activated Responsive Pro plugin you will see the notice to activate Responsive Pro license.

Upon clicking on Click Here link you will be taken to Settings > Responsive Pro Activation.

You will need API Key, Product ID from cyberchimps website to activate your Responsive Pro License Key. You will get those details from API Keys page. You can click on Get it here link on Responsive Pro API Key Activation page in plugin to navigate to API Keys page.

From API Keys page make note of Master API Key & Product ID. Provide the API Key and Product ID in Responsive Pro Plugin Activation page and click on Save Changes. With correct API Key and Product ID API Key Status will be updated to Activated from Deactivated.

Why Is My License Key Invalid?

Your license key becomes invalid once your subscription has ended. To get your license key, you need to go here.

How to manage your website licenses?

To manage your website licenses- Go to My Accounts, and access the API Keys tab. Next, you'll be able to check on which sites you are currently using your license key, as you can see below-

You can also remove the websites which don't need your license key anymore by clicking on the Delete button.

How to cancel my subscription?

Please navigate to My Account, and access the My Subscriptions tab.

Cannot log in / How to access your account

If you are not able to login to your account, contact us using the Presales button here https://cyberchimps.com/contact/

How to request a refund?

We’re 100% sure you’ll love Responsive. But we also understand it’s not for everyone. If for some reason you don’t want to continue using Responsive, get in touch with us within 30 days of your purchase. We’ll gladly refund your order amount.